SERVICES
From design to integration, we offer a full suite of services to ensure your communication systems are fit, robust and reliable.
SYSTEMS DESIGN AND INTEGRATION
Once you have chosen and designed a new communications infrastructure for your organisation, you might expect the integration to be the easy part. But there are numerous challenges to be overcome.
Organisations need to ensure that all aspects of your technology integrate seamlessly with legacy systems, so that no reliability is sacrificed, no data is lost and no previous investments are wasted. You need to enable different hardware and software from different vendors to work together, without locking you into particular providers for decades to come. And depending on the nature of your organisation, you may need to work with complex or even hostile environments, from confined spaces to old buildings and even underground locations.
INSTALLATION & COMMISSIONING
Understanding your communications requirements is one thing. Predicting what they might be in the future is another. And interpreting those requirements into the reality of a working communications system is different again.
SIMOCO has the practical experience and knowledge necessary to supply, install, commission and support unified communications systems from the ground up. Our engineers are experts at working across multiple sectors and geographies and in highly complex environments, including mines, construction sites, historic buildings and remote rural locations.
Worldwide, the systems and networks we have installed span technologies and protocols including PMR, TETRA, Microwave Line of Sight, Trunked PMR, Multiplex & Network Management, Rural Telephony, GSM, Telephone Switches, PCN, 3G, 4G and LTE, message switches and paging.
MANAGED SERVICES
Managed services takes an end-to-end approach to voice communications, telematics and unified communications. From initial consultancy through system design and integration to ongoing monitoring and maintenance, SIMOCO manages communication networks for a range of international airports, including Heathrow. We operate 15,000 devices for 170 customers across 18 UK airports in total, providing mission critical communications infrastructure that helps keep populations mobile. SIMOCO also maintains communication infrastructure for Transport for London. We provide 24/7 support for a network covering London’s busiest road tunnels, helping to ensure 250,000 vehicles pass through safely each day.
MAINTAINANCE SERVICES
Network maintenance covers a broad range of services, from simple hardware repair when a device fails to full-scale testing and performance analysis to identify problems before they escalate. SIMOCO offers fully tailored maintenance solutions including first, second and third line. These are delivered as managed services contracts, bespoke to the precise needs of each customer and offering all organisations the precise level of support and advice they need.
SUPPORT SERVICES
SIMOCO’s Support Services provide 24/7 access to industry-leading experts who ensure your systems stay operational and optimised. From troubleshooting issues to implementing upgrades, we’re here to keep your operations running smoothly—every second of every day.
TURNKEY PROJECTS
When it comes to critical communication systems, there’s no room for error. SIMOCO’s turnkey projects deliver seamless, end-to-end solutions tailored to your needs. From the initial design phase to the final deployment and ongoing support, we handle everything, so you can focus on running your operations.
SIMOCO’S PORTFOLIO OF SERVICES
LOOK AFTER EVERY ASPECT OF YOUR COMMUNICATIONS NETWORKS
FIRST LINE MAINTENANCE
First line maintenance is typically defined as help desk/technical support. Our 24/7 Network Operations Centre (NOC) is staffed by highly qualified and exceptionally experienced SIMOCO engineers, providing a non-stop service with expert knowledge of our customer base, locations and leased equipment.
SECOND LINE MAINTENANCE
Second line maintenance is carried out on site. Teams of SIMOCO maintenance engineers make reactive callouts when needed and also carry out proactive routine visits to check equipment – these are known as Preventative Maintenance Inspection (PMI) services.
THIRD LINE MAINTENANCE
Third line maintenance relates to when second line support staff are unable to resolve a problem and require additional assistance from higher level specialists, such as our R&D team or network architects.
PROACTIVE MONITORING SERVICES
Discover our proactive monitoring services that ensure your communication systems are always operational and secure.
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